Menzies Star Rating
Sales
8 comments from 29 reviews
Service
40 comments from 121 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"always room for improvement"
"Would be nice to know mechanics name who perform the work"
"Rymond and Jean are the most customer focused of people, a brilliant example of good customer service"
"Job carried out within one hour."
"they could be more organised in the morning during the booking proceedure"
"I would have liked a call to keep me updated."
"they answer phone call prompty, bu need to wiat for someone avail to book your car for service. Often they are busy usually take your number and phone back which can be a bit later tnat expected. Always polite and helpful"
"Incorrect diagnosis of fault leading to possibility of unnecessary work"
"Service itself excellent. Marked down as I considered the brake fluid change should have been part of the pre delivery prep when I bought the car when it was required after just 3 months."
"Car eturned with service indicator showing next service 4000 miles, about 6 weeks for me Why note do the work required there and then"
"The dealership is out of town so having to make alternative arrangements to pick up and drop off is a real nuisance. I know that a lift can be pre booked, but this could be covered off by the service advisor when booking the car in for a service"
"Very friendly and helpful staff. Updated on when the car was ready for collection within two hours very impressed."
"On the service they told me the cars breaks will need changing there was no urgency. Then I week later I hadn¿t done 40 miles it was grinding metal to metal the car was taken in I was told it was dangerous and now I need pads and shoes."
"No Comment"
"There very good."
"They are pretty good"
"customer called to book car in for a service at 8.35am on the monday and could not get through. waited 45 mins andthen got through . he booked the vehicle in for service and asked for brakes to be looked at due squealing."
"Good communication, prompt service"
"Very good, very helpful and friendly and efficient."
"i had forgotten ihad bought prepaid service."
"It was an issue of arranging to collect my car"
"Very good. They make the effort."
"the work was carried out well but it was expensive"
"`"
"Menzies is an excellent dealership."
"the service was very good"
" Always dealer with Reamond is brilliant ."
"It can be difficult to relate to the girls on the telephone and they do not always call back."
"Staff were extremely helpful and friendly even though wrong part was sent they got a replacement part from another vehicle for us well done on that score really did appreciate it as we live 3 hours drive away"
"I find that there is a lack of communication with regards to my service due date."
"I was treated very well. The staff are excellent."
"they completed the service but did not change the injector which was the main reason for the vehicle going in . it took an hour and a half extra to change the injector"
"I had a warranty issue, the car was cheacked over and i was informed of work required which was carried out straight away"
"My experience left me thankful I had chosen a BMW. The service staff and I dealt with more than one provided excellent service that could not be faulted."
"see previous comments"
"Dead helpfull , brilliant cant do enough for you ."
"Complete lack of communication as to progress on car readiness."
"Staff were very pleasant and work was completed quickly"
"It was explained what was wrong and what was was done to the engine to rectify the fault."
"Lack of spare parts in stock and expecting me to do a 200m return trip to get a track rod end fitted."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Nothing but praise for the way I was looked after by everyone at the dealership."
"called several times to speak with the salesman i had been dealing with but unfortunately he was off sick and told he would return my call once back at work , no reply so went in to see him back at work and there was no messages left for him to call."
"First class service, Cameron Smith is a gentleman"
"Excellent service provided by sales staff"
"They looked after us."
"Very attentive and knowledgeable staff"
"Very amiable to deal with and kept me informed of the progress, Will Haggon and Cameron Smith went the extra mile to find a BMW X5 to suit me."
"The treatment we received from all of the Staff at the Dealership was outstanding,especiallyfrom Mr.Will Haggon."